Responsible AI at Revive
Responsible AI at Revive guides whole person care.
Our technology makes care more human. Revive AI meets members in the moment, understands the whole person, and guides them to the right next step in their care journey. Clinical care and member experiences are at the center.
The Principles
Six commitments behind Revive AI
01
Care comes first
We believe AI brings the greatest value when it is designed around the needs of people and used with clear purpose and accountability.
02
Empathy before action
Guidance is delivered in clear, considerate language that acknowledges a member’s situation before offering next steps.
03
Whole person intelligence
Relevant health information, personal context, and individual circumstances are factored in so actions and guidance are responsive, inclusive, and personalized to each member’s needs.
04
Transparent and accountable
Responses acknowledge uncertainty, explain recommendations when appropriate, and escalate when human judgment is needed. Outcomes are measured, and performance improves responsibly through feedback from members and clinicians.
05
Accurate and trustworthy
Guidance is grounded in reliable information and validated processes. Recommendations are designed to be accurate, consistent, and appropriate for every population we serve.
06
Private and secure by design
Health data is protected, and access is limited to what is necessary to support members safely and responsibly.
We use AI to make whole person care more human. Our technology is guided by people, accountable to members.
These principles are an extension of Revive’s core values:
Built-in Safeguards
Technology and clinical safeguards at every step
Responsible AI is the backbone of how Revive’s technology works.
Risk-aware design
Risk levels are assessed for AI features, with safeguards aligned to the level of risk.
Human oversight
AI-generated actions are reviewable by members and clinicians.
Continuous monitoring and feedback
Systems are continually assessed for performance, equity, and safety in production. Feedback from members, clinicians, and operational teams is used to improve outcomes responsibly.
Data access controls
Access to member data for AI systems is restricted based on role and business need, with all PHI access authenticated and monitored in accordance with Revive Health’s HIPAA practices.
Equity by design
AI features are designed and evaluated across relevant member populations to identify and mitigate disparities in access, experience, performance, and outcomes.
AI Advisory Board
A cross-functional board of leaders from clinical, pharmacy, product, and data security functions reviews AI use cases, risks, and safeguards.
Strategy and Innovation
Meet the AI Advisory Board.
A cross-functional team of clinical, pharmacy, technology, and security leaders who review AI strategy and use cases.
Amanda Brown
Head of Product
Amanda leads product strategy across Revive’s core service lines, including virtual care, mental health, pharmacy, weight health, and platform innovation. With more than 15 years of experience spanning healthcare technology, SaaS, and enterprise systems, she focuses on building scalable solutions that align member needs, business goals, and measurable outcomes.
Dr. Andy Eskew
Chief Medical Officer
Dr. Eskew leads clinical strategy and multi-state physician governance, supporting compliant, physician-led care delivery nationwide.
Dave Kovel
VP Technology Operations & Security
Dave leads information technology strategy and operations across Revive, ensuring secure, reliable, and well-governed technology underpins every part of coordinated patient care.
Gary Douville
Chief Operating Officer
Gary leads enterprise operations, product, engineering, customer success, and member experience across Revive’s integrated care platform. With more than 20 years of leadership in healthcare transformation and telehealth innovation, he focuses on building scalable systems, operational discipline, and connected care models that improve access, efficiency, and continuity of care.
Dr. John Olsen
Chief of Pharmacy
John oversees pharmacy strategy and operations across Revive, expanding access to affordable, high-quality medication services as part of coordinated patient care.
Dr. Julie Marshall
Chief of Clinical Psychology
Dr. Marshall ensures behavioral health remains a core part of whole-person care by guiding clinical standards, care delivery models, and quality oversight across mental health services.
Kathy Pham
Head of AI
Kathy leads Revive’s AI strategy and innovation initiatives, helping design intelligent systems that improve care access, operational efficiency, and member experience. With deep expertise in responsible AI, healthcare technology, and public-interest innovation, she focuses on building scalable, ethical solutions that strengthen care delivery, support clinical teams, and expand access to connected, data-driven healthcare.
Pete Kamm
Head of Technology
Pete leads technology strategy and platform innovation at Revive, building the systems that power scalable, connected care delivery. With deep experience in digital health, software engineering, and enterprise platform development, he focuses on creating secure, integrated technology that improves patient engagement, supports care continuity, and expands access across diverse populations.
Robin Handy
Senior Vice President of Customer Success
Robin oversees customer success at Revive, leading employer, broker, and affiliate relationships to strengthen engagement, retention, and long-term program value. With more than 20 years of experience across healthcare and pharmaceuticals, he helps organizations implement accessible, affordable care solutions while building trusted partnerships that support better health outcomes.
Shawn Sherman
Director, Quality
The Latest in AI at Revive
