Frequently Asked Questions

ReviveHealth doctors are qualified to treat many conditions including but not limited to: Acne, Asthma, Anxiety, Cold/Flu, Depression, Diabetes, Migraine, Skin Rash, UTI, Acid Reflux, High Blood Pressure, High Cholesterol, Women’s Health Concerns (Birth Control, Hormone Replacement, Osteoporosis, Sexual Health, and others), Men’s Health Concerns (Prostate conditions, Erectile dysfunction, Low Testosterone, Hair Loss, Sexual Health, and others), Pediatric Conditions access to Pediatricians, Asthma, Cold/Flu, Skin Rash, and others).  At ReviveHealth, we can treat a wide variety of conditions and we allow you to see a doctor on demand for Primary and Urgent care needs or schedule an appointment when it is convenient for you.

While we can take care of a lot of your healthcare needs, there are some things that need to be taken care of in-person, and some things that should not be treated virtually. These would include care for children under the age of 2, chest pain, shortness of breath or trouble breathing, confusion, severe headache, especially with a stiff neck or associated with sensitivity to light or sound, dizziness, trouble urinating and making low amounts of urine, disability evaluations, ADHD, bipolar disorder, other serious psychological conditions, and prescribing restricted medications (opioids, ADHD medications, benzodiazepines, etc.). If you can afford a major medical insurance plan, it can help cover you for health concerns like those listed above. Your ReviveHealth™ membership is a supplement to a high deductible health plan and covers convenient concierge-level routine care.

Yes, exactly. The difference is that all the care you receive through ReviveHealth is provided virtually, but you get to see the same primary care doctor, via video call or chat every time. This allows the same doctor to manage your care over time and makes the visit more relational than transactional. Many concierge doctors have transitioned most of their visits to virtual appointments, post Covid pandemic. Patients do not have the time to wait 4-6 weeks for an appointment, drive across town, wait in traffic, and then wait for their office visit. A ReviveHealth™ membership, allows you to have a video visit from the convenience of your home or other location on demand or when you choose to schedule the visit. The other major difference is the price. Most concierge level care services cost $100 per month for a membership. Our membership is much less and if paid by your employer, most likely you will not have to pay anything at all for our Concierge program.

We understand that not everything can be handled via virtual health, this is where traditional insurance plays a role. Coverage for major medical insurance for most people is through their Employer, such as Blue Cross, Aetna, Cigna or United. Other coverage options are through the exchange for individuals and/ or Medicare. For the employer sponsored Plus offering, you can receive one voucher per year to see a provider in-person at any CVS Minute Clinic. Your voucher is accessible in your member portal and provides a 15% discount from your medical visit.

We know how expensive lab work can be, so we have negotiated discounts (up to 80%) on lab work that many doctors commonly order for their patients. If your doctor determines that you need lab work, they can order lab work during your visit and send the orders to a facility near you. All you need to do is stop by that lab during business hours to have your test(s) done and the results will be sent to you and your doctor.

If you have a Plus membership, you can receive (1) one lab test per calendar year for free from our list of labs as part of your membership. Any additional labs ordered for you by your doctor from our list of labs can be purchased at a discounted rate.

Yes. You can select your PCP in our ReviveHealth™ platform and schedule appointments with them specifically. However, if you need on-demand urgent care, we recommend taking the first available appointment through your membership portal. It usually only takes up to 20 minutes to see a ReviveHealth doctor for urgent or on-demand care.

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It depends. Receiving care at an urgent care or convenience clinic is always an option that you can pay for. However, the distinct advantage of a ReviveHealth™ membership is the ease of access for virtual visits, within 20 minutes, versus driving to an urgent care center and paying for every visit.

Call 911. Emergency situations require immediate attention and evaluations cannot be performed virtually. Your membership does not include any services that require an in-person visit, so you will need to make your own arrangements for these services through your major medical insurance plan. Please remember that ReviveHealth is not a major medical insurance product.

We understand that sometimes you just need to see a provider in-person. We have partnered with CVS MinuteClinic so that employer sponsored Plus members can access in-person care. From your member portal go to the “My Health” tab, and at the bottom left you will find a button to print your voucher. Take the voucher to any CVS MinuteClinic and receive 15% off your first appointment. (Only 1 voucher per person per year under these offerings)

This is an easy program to help you overcome the painful symptoms commonly associated with neck, back, hip, knee, or shoulder pain. Physical therapy can get you back to feeling your best again. In as little as 10 minutes a day, you will acquire the tools, knowledge, and confidence you need to stop pain in its tracks and live the healthy fulfilling life you deserve.

Physical therapy care programs range in length depending on the location and acuity of the user’s condition. All programs are between 4 – 8 weeks in length.

Coaches are available for live chat and video/ phone consultations between 8AM and 6PM MST.

Virtual physical therapy coaches are experts in neck, back, shoulder, knee, and hip care. As well as behavior change. Coaches hold master’s degrees (or an equivalent combination of education and experience) in Exercise Physiology or related fields, have obtained health coach certifications through nationally accredited organizations, and have hands-on experience working with clients with low back, neck, hip, shoulder, and knee pain. In addition, all coaches complete a rigorous training and in-house certification process before working with clients.

All users who enter the program will complete an onboarding survey that will determine the appropriate therapeutic plan for the individual. Individuals that raise one or more “concerns” will be encouraged to work with their coach to determine the best course of action.

After selecting your area of concern during onboarding, you will complete an assessment to determine the best therapeutic plan for you based on your responses. With a few exceptions, anyone can participate, to at least some degree, and see meaningful results.

ReviveHealth offers virtual physical therapy to members of our Care and Plus offerings. Both programs offer access to 12 sessions per year.

If you and your coach agree that you need additional sessions, you may purchase additional sessions through our partner on their site. The cost for additional sessions is $29 a month for 5 sessions.

Children ages 2 – 17 can receive care and medications through an “add-on” to a relative’s adult membership for no additional cost.

Dependents aged 18 – 26 can receive care and medications through an “add-on” to a relative’s adult membership for a nominal membership fee (Single Plus 1 or as part of a Family Membership).